Website, mobile & app FAQs

To update your user name or password:

1. Log in to your profile
2. Click “information and password”
3. Update your information

• Need a new password
• Contact aa.com technical support for help

To protect your privacy, we use secure servers to access and transmit sensitive information like credit card numbers and personal data. We use internet encryption software, Secure Socket Layer (SSL/TLS) protocol, which is still the gold standard for encrypting data in transit on the internet. We do not use OpenSSL, which has a known bug called HeartBleed.

The guidelines we use for protecting the information you provide and what information we collect and how we collect it are listed in our privacy policy.

Read our privacy policy

Just type aa.com in the browser of your web-enabled mobile device.

You can do almost everything you normally do on our site including booking a flight, checking in, getting a boarding pass, requesting upgrades and more.

Learn about all the features

Learn about mobile boarding passes

You must be departing from and connecting through TSA approved cities.

See if your airport accepts mobile boarding passes

As long as you've already viewed your mobile boarding pass on your phone, it will be cached in the app for 48 hours. Just click the “boarding pass” button within the app.

On the most recent versions:

• iPhone – Scroll down on the home screen and choose “log out.”
• Android – Click the menu button at the top left and choose “log out.”

Log out and when you log in again, make sure the option to “Keep me logged in” is off.

If you're logged in and have a flight departing within 72 hours, your home screen will show your flight information. All additional flights will display on the home screen and under “Later trips.”

If you enable GPS, the app will detect the nearest airports when you search flight status and flight schedules.

You’ll be sent to aa.com to check in if you're traveling with an infant under 2 or you don't have a seat assignment.

You can check in on the app if:

• You're logged in or know the name and 6-character record locator of the passenger
• Your first flight is operated by American Airlines
• It's 1–24 hours before your flight (travel in the U.S., Puerto Rico or the U.S. Virgin Islands) or 2–24 hours before your international flight
• You have a seat assignment

You might not be able to check in using the app, if:

• Your first flight is not operated by American Airlines
• You're traveling with a pet, weapon or firearm
• You're an unaccompanied minor
• It is not 1–24 hours before your flight within the U.S., Puerto Rico or the U.S. Virgin Islands or 2– 24 hours before your international flight

Log in to the app and your upcoming trips will display on the home screen. If you “Continue as guest,” choose “Find Reservation/Check In” on the home screen and enter your name and record locator.

Yes. Once you view your reservation details click “Change seats.”

If you’re already on the standby list, choose the orange bar next to your flight information. (See an agent at the airport to be added to the list.)

Go to my trips, then choose “Manage your flight” under “Flight details.” You'll be directed to aa.com to complete the process.

Choose “Flight status,” then search for a flight and choose the notifications you’d like to receive.