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Customer Service


Need to reach US Airways?

Contact information for US Airways can be found at usairways.com.

Visit usairways.com

Please note there is a CHF 80 service charge per ticket for telephone bookings, CHF 100 for Round-the-World itineraries and CHF 90 for Airport Ticket Office transactions in Switzerland. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only.

Reservations / AAdvantage® / Web Support
Phone:

0848 289 289 (*) - German/French/English

(*) 0.08 CHF/min. Calls from mobile networks may cost more.
Opening hours: Monday - Friday:
German and French: 08:00 - 17:30

Monday – Sunday:
English: 24-hours

Saturday and Sunday:
German and French: closed

Contact For:

General enquiries
Booking a flight
Booking a hotel, car and cruises*
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits
Website booking/Password Assistance
Website Navigation
Website Technical Support
Website Comments and Questions

* Service handled by Tourico Holidays

   
Customer Relations
Address:

Email AA Customer Relations

Contact For: Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
   
Baggage Service Information - Handled by Swissport
Phone: +41-(0)43-813-2408
+41-(0)43-812-8770
Opening hours: 07:00 - 22:00
  The baggage section is located in the baggage claim area.
   
Cargo
Contact: www.aacargo.com
   
Refunds

  • If you are holding a paper ticket or an electronic ticket issued by a travel agency or issued by a travel agency website you must contact the travel agency directly.

Once the travel agency has requested the refund, you can check the status of your refund on www.refunds.aa.com, also this site can provide a receipt if you need one.

  • If you are holding a paper ticket or an electronic ticket issued by American Airlines Reservations, AA.com U.S. or any American Airlines websites.

You can request the refund and check the status of your refund on www.refunds.aa.com, also this site can provide a receipt if you need one. Alternatively, contact Reservations.

  • If you are holding a paper ticket issued by American Airlines.

Please email us at refunds.lon@aa.com